Christmas list?

[nikharwood]

Did think of that one but they have no telephone number.

Oh yes they do [legal requirement]:


Distribution Centre and Registered office
Wayland Games Ltd
Units 17-19
Eldon Way
Hockley
Essex
SS5 4AD

Tel: +44 (0)1702 668750


Company Registration No: 6690851, VAT Registration No: 942355718

[Maenoferren]

Getting the Primeval role playing game, along with this various options so that I dont know what  else I am getting,

[Nosher]

Cheers Nik - couldn't find it on their website. One spoof phone call going in today!

[sebigboss79]

Same experience here. Now I do know a few peeps in the business and one of those nice chaps personally knows the dude who runs W-Land. In short my friend thinks the W-Land dude is doing his business just for fun as he is quite wealthy already.
The practice of showing things as "in stock" when they really are not is common across various smaller wargames and even the Vallejo paints!

Now ordering my Vallejos from them (+postage to Germany was still cheaper than to get them locally) untill 2010 when my wife moved back to UK I can fairly state they did this "in sotck, oooops it is not" with me three times. Having done a bit of business witht hem I sent them a ticket asking them why thy treat a customer like this and politely asked them to refund me immediately. They did without question and since then no more business for them.

Depending on what you want I suggest ordering from more reliable sources first and foremost Pendraken/ Minibits. If you need another discounter like W-Land  try totalwargamer. Not the fastest on some days (apparently their brick store has priority) but deep discounts and comprehensive list of games. Also called them when my Spraypaint was delayed and they apologised, they would do it right now apologised again and told me the store had been exceptionally busy.

I would not go as far as endorse another vendor here. Especially since my days of wandering about for new systems are more or less over.

Claiming "live" stock levels when the reality is imho a bit shady to say the least is not offsetting the discounts they offer. W-Land - no thanks.
@Nosher:  Depending on what you want, maybe I can point you to another source? Worth a shot ?

[Techno]

You're right S.

Leon is obviously one of the guys who really, really goes for good/great customer service.
I'm honestly not just saying that, because he provides me with work....I'm proud to make figures for him...'Cos he cares !
Personally, I'd rather work with firms that do their utmost to 'keep the customer satisfied'....and I have worked with a few that DON'T have that attitude.
Strangely enough, I won't work alongside those particular ones anymore....I'd rather not be associated with them in any way.

I think Leon is possibly the only guy I do stuff for who doesn't have another job....The others I make soldiers for, all have a '9-5' ' main job and they produce figures because of a genuine love of the hobby.
A lot of them would LOVE to make their hobby a full time job.....But, as I know, that's a pretty long term project.....And juggling two jobs is one hell of a commitment....More power to their elbows.

I could ramble on for ages here....But I'll resist the temptation.

Cheers - Phil.

[Lord Kermit of Birkenhead]

Stop praising him - he'll think he's got it right..........

On a seriuos not on my last order Leon/Dave did some figure chamges and thanked me for what was a small order.

Dey izz gud ! 

IanS

[OldenBUA]

I just read this today: "The idea is that your customers return, and your product doesn't."  I think Leon/Dave do a good job doing just that.

Some other companies don't seem to care, but where will they be in 2, 5 or 10 years time?

[Nosher]

Guess what excuse they gave for taking between 3-5 days to refund the payment?

That I am in a queue with other people all awaiting refunds!

What a clusterf***!

[Techno]

Some other companies don't seem to care, but where will they be in 2, 5 or 10 years time?

Gone ??...In quite a short period of time hopefully ??....Good riddance !

Guess what excuse they gave for taking between 3-5 days to refund the payment?
That I am in a queue with other people all awaiting refunds!
What a clusterf***!

The language some people use here....Dearie me.....But Nosher says it all doesn't he ?
Cheers - Phil.

[Duke Speedy of Leighton]

Guess what excuse they gave for taking between 3-5 days to refund the payment?

Is that the after effects of the Maelstrom collapse though? Or is their system in a pickle? Not implying any wrong doing here, they're not like banks who are they just sitting on the interest?

[Nosher]

I dont pull my punches - no

Even if it does land me in a pickle from time to time

[Techno]

Say what you think Nosher....
I admire you for that.
Cheers - Phil.

[Leon]

I've updated the censor list I'm afraid, so that one's disappeared slightly now...!

[Duke Speedy of Leighton]

So on the Christmas list must now be the censor list! 

[Techno]

 

[Hertsblue]

Ah, so that's what happened to my last but one post. I thought I was having a senior moment. 

[Techno]

 

I used to do that quite a lot Ray.
Press preview.....read it through... and then forget to hit post before I logged off the net.
Took me quite a while to realize I was doing that from time to time....and then wondering why my 'post' had gone AWOL.
Cheers - Phil.

[Hertsblue]

Yeah, I catch myself from time to time. Now I must go off and do a bit of muttering..... 

[Nosher]

Yeah, I catch myself from time to time. Now I must go off and do a bit of muttering..... 

You're not at that stage that when you pass a mirror you remember where you left those spectacles you lost a while ago yet are you

[Steve J]

The pre-Xmas finances have improved slightly so I'm now allowing myself to draw up a wish list for early in the New Year. I dare say I will shock myself as to how much stuff I want, but 'twas always thus .