I sent something to Pendraken.
I had choice between a package with a delivery boy + insurance at 33€ !!!!
And a normal "raccomandata" : 7 €.
BUT the tracking system seems to stop in Italy. It says that the package left Milano to UK. Thanks.

I think I'm gonna stick to the bubble envelop from now...Lot cheaper.

Same here, Special delivery on everything. I have had one package go missing, it appears to have been in New York. I had to apply to get the insurance payout; a standard form, plus gave them the invoice and some of the emails relating to it. It took about nine months to get paid. The real nuisance was having to redo the work for free in the meantime (obviously not "free" in the longer term, but it was pain to have to do).

One thing that made me laugh a couple of years ago or so was claiming compensation, for the failure of a special delivery item to be delivered by 10 (?) o'clock the next day. (After all....That's part of the deal !)
Something that the firm I had made the soldiers for was really desperate to receive asap, which is why I chased it up.

Anyway....the package DID turn up a couple of days late....so that particular 'problem' disappeared. (**** knows where it had been. )

But (I felt) sod it, part of the £5+ you pay is for guaranteed delivery within the specified time period.....Fair enough, I'll have that back, I thought.
Got the claim form....filled it in an sent if off....Then forgot all about it.

About two months later, the neighbour two doors up (whose name is also P.Lewis...But not Phil, dropped round the letter with the cheque in it.)
It hadn't even gone to them originally....but to someone about half a mile away, who recognized P.Lewis and thought it was the 'neighbour's'.

Talk about hopeless !

Cheers - Phil.