Why orders take so lone

Started by Lord Kermit of Birkenhead, 24 March 2011, 12:22:17 PM

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Leon

First off, thanks a lot for the nice words from Nik, Arsenus, Luddite, Aart, and anyone who has ever said anything nice about us!  It really is appreciated so much by everyone at Pendraken.

I think though, that it got a bit negative up there, when the opposite is true.  Yeah, we've got rising bills, but so has every business.  This past 18 months has seen all kinds of changes, and we're progressing forward at a fair old rate, but it's always healthy to keep an eye on things as you go, so that you don't turn around one day and find you've over extended yourself.

Quote from: Luddite on 24 March 2011, 11:21:16 PM
.however, it's not all unicorns on the lawn - pictures on the website still need sorting. 
I don't think its a minor issue either.  I've no doubt you're losing online sales by simply not having the pictures available...

I've no doubt we are as well, and it's something I really want to get sorted.  We're looking at adding a space at the top of each range, where we can add a single painted pic, showing figures from that particular range.  That way we can give people an idea of what the figures look like, while we're getting the individual codes photo'd.

Quote from: GordonY on 25 March 2011, 07:56:10 AM
No need, I'm retired, if Dave and Leon want to send me 1 of everything (poor postie  :P) I'll take the piccies for free.

Thanks for the offer, it's really appreciated.  I think for now, we'd prefer to keep doing them in-house, as it keeps consistency on the photo's.  They're all blackwashed the same, same lighting, and all taken at hi-res.  Jenna's had her hours cut at her full-time job, so once the photo setup is back in action (not far away), we'll be able to get a lot more put up.



And to echo the above sentiments, I'd quite happily have a Coke with any of you...  but I ain't getting the first round in...!   :D
www.pendraken.co.uk - Now home to over 10,000 products, including nearly 5000 items for 10mm wargaming, plus MDF bases, Battlescale buildings, I-94 decals, Litko Gaming Aids, Militia Miniatures, Raiden Miniatures 1/285th aircraft, Red Vectors MDF products, Vallejo paints, Tiny Tin Troops flags and much, much more!

Luddite

Quote from: Leon on 25 March 2011, 11:48:53 PM
First off, thanks a lot for the nice words from Nik, Arsenus, Luddite, Aart, and anyone who has ever said anything nice about us!  It really is appreciated so much by everyone at Pendraken.

Credit where it's due old chap. 

Quote

I've no doubt we are as well, and it's something I really want to get sorted.  We're looking at adding a space at the top of each range, where we can add a single painted pic, showing figures from that particular range.  That way we can give people an idea of what the figures look like, while we're getting the individual codes photo'd.

That's an excellent idea as an interim stage Leon.  Getting at least one from each range is a good stop-gap.

Speaking purely for myself, as an internet shopper, if i come across a website where there isn't a picture of the mini i'm interested in, i simply move on.  No sale old boy.
Pendraken is the only online supplier where i don't do that, mainly because i know i'm not getting dud figures, even if i can't see them.  However, i'm still hesitent and tend to go looking for online examples if i can find them before buying.

QuoteJenna's had her hours cut at her full-time job

Bad luck, hope that's not hitting you guys too hard...

Quote
And to echo the above sentiments, I'd quite happily have a Coke with any of you...  but I ain't getting the first round in...!   :D

:D

'Drink boys, drink; and see that you do not spill, for if you do you shall drink two, for that is our master's will...'



And Nik, nowt wrong with Zummerzet  mate. 

I'm a native 'Ampshurrman' myself - there's a lot of similarities between the two counties...its that queer lot in Wiltshire you have to watch.  Moonrakers the lot of 'em... :-S
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http://luddite1811.blogspot.co.uk/

"It is by tea alone i set my mind in motion.  It is by the juice of Typhoo my thoughs acquire speed the teeth acquire stains, the stains serve as a warning.  It is by tea alone i set my mind in motion."

"The secret we should never let the gamemasters know is that they don't need any rules." - Gary Gygax
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Leon

Quote from: Luddite on 26 March 2011, 09:22:04 AM
Bad luck, hope that's not hitting you guys too hard...

She'll be right, she's still living at home with Lynne and Dave!

:D
www.pendraken.co.uk - Now home to over 10,000 products, including nearly 5000 items for 10mm wargaming, plus MDF bases, Battlescale buildings, I-94 decals, Litko Gaming Aids, Militia Miniatures, Raiden Miniatures 1/285th aircraft, Red Vectors MDF products, Vallejo paints, Tiny Tin Troops flags and much, much more!

Pruneau

27 March 2011, 03:23:19 PM #33 Last Edit: 27 March 2011, 03:27:20 PM by Pruneau
Just felt I need to chime in and express my appreciation for the Pendraken folks: great miniatures, they know where they're headed, the best service I've come across, plus a nice atmosphere on the forum, helpful mods, especially the tall muscular Belgian...  :-bd

Quote from: Kiwidave on 25 March 2011, 08:30:54 AM
That's because you speak Larhndin English innit, and they speak Zummerzet they do, and your lovely wife isn't always around to translate; and they don't like foriegners 'round 'ere, and because you support Chelsea... :D

;D 

I knew it wasn't me  :D
Boardgames: MMP ACW, ASL ᴥ BKC & SSOM - WW2 (In development) ᴥ Flying Lead - Sci-Fi: Shocktroops, Pulp, Spugs ᴥ WH - Greenskins, Dwarfs

http://hiording.blogspot.com - http://runequestfun.blogspot.com - http://secondsquadonme.blogspot.com

ʎɐqə ɯoɹɟ pɹɐoqʎəʞ ɐ ʎnq ı əɯıʇ ʇsɐl əɥʇ sı sıɥʇ

Kiwidave

Quote from: Pruneau on 27 March 2011, 03:23:19 PM
... especially the tall muscular Belgian...  :-bd

I didn't know Leon was from Belgium!  :-\ :D

Last Hussar

Oh yeah, he sometimes uses his professional name of Jean Claude Van Damme.

If any of the pictures I post onl ine are ever any use, feel free, though I doubt the painting is good enough.

Do you remember when we just used to get line drawings in magazines?
I have neither the time nor the crayons to explain why you are wrong.

"The test of our progress is not whether we add more to the abundance of those who have much; it is whether we provide enough for those who have too little."
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Pruneau

Boardgames: MMP ACW, ASL ᴥ BKC & SSOM - WW2 (In development) ᴥ Flying Lead - Sci-Fi: Shocktroops, Pulp, Spugs ᴥ WH - Greenskins, Dwarfs

http://hiording.blogspot.com - http://runequestfun.blogspot.com - http://secondsquadonme.blogspot.com

ʎɐqə ɯoɹɟ pɹɐoqʎəʞ ɐ ʎnq ı əɯıʇ ʇsɐl əɥʇ sı sıɥʇ

Last Hussar

Some say

Bodie and Doyle have pictures of him on their office wall

or that his bone is used to hold steel pins together

all we know is...
I have neither the time nor the crayons to explain why you are wrong.

"The test of our progress is not whether we add more to the abundance of those who have much; it is whether we provide enough for those who have too little."
Franklin D. Roosevelt

GNU PTerry