Customer Service 101

Started by nikharwood, 02 September 2014, 08:51:51 PM

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Ithoriel

Quote from: old smokie on 03 September 2014, 04:07:25 PM
also had an order turned down by a 10mm company as well, told it was to much hassle  =)

Longer standing customers took precedence was what I was told. I presumed my £15-£20 quid order wasn't big enough for them to bother with. To be fair no one is going to starve for the lack of the sort of cash I have to spend these days.
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Leman

Roseberry Topping! Look what you southern softies are missing. Take a deep breath of diesel fumes.
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fsn

Ooooooh! Is that the hill under which the Dark Lord dwells? Does the top belch dark fumes as the casting dwaves toil beneath? On a still day, can one hear the chink of hammers and the faint cries of the benighted workers as they mine the white metal that is crafted into the Dark Lord's fancy? Are these the parks wherein Milady hunts the green stuff whenever there is a waxing moon? Woe betide any who come across the Dread One's distaff prowling neath the dark sky, pitted with scudding clouds whose eerie path leaves the traveller now in shadow, now in the full brilliance of Earth's sister, the flicking causing wraiths to jump and dance in the imaginations of the timerous? Woe betide the unwary who meet Milady, muttering her imprecations, her hair stiffened with mud and spiked to give her the appearance of an ancient beast, beneath her arm a basket in which she keeps the green stuff she has found, in her hand the brass blade that she uses to scrape the precious material off the underside of wetted rocks?

If we can summon the courage, would we see the Dark Lord, atop his dread black steed leading a forlorn line of fresh dwarves to their fate, the one attached to the next by a silver chain that loops around the necks of each? Would we hear their piteous moans as the unfortunates sense their fates and sniff free air for the last time?

No?

My mistake.   
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Leman

Fetch him the purple pills Lemmy!
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Techno

Make sure they're the double strength ones, Will.
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Dave Fielder

The only fumes in Devon and Cornwall (down South for you Northerners) is from the tractors and the farmers adding extra growth capability to the fields. Furthest North I've been this year is the Northern tip of Scotland during a NATO live fire exercise ... we killed those rocks at Cape Wrath ... followed by a helo drop off at Stornaway and a long trek to get anywhere half decent. "Southerners - divnn't nah ya born yet"
Romeo and Juliet is a Verona Crisis

Leman

Nah, South west, it doesn't count. When we northerners talk about down south what we actually mean is those prats in the sarf east.
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Hertsblue

When you northerners talk we can smell the stench from Highgate Hill.  :-& :-& :-&
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Techno

(In my best Mr Winner voice.)

"Calm down dears, calm down."  :D
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Hertsblue

Well, he started it, miss...
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Techno

Waddayamean...."Miss"....(Dead parrot sketch ?)  ;)
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Orcs

04 September 2014, 03:14:14 PM #32 Last Edit: 04 September 2014, 03:15:56 PM by Just a few Orcs
Quote from: Dour Puritan on 03 September 2014, 10:13:36 AM


ITS UP NORTH !!!!

Because of course the South has lots of redeeming features: massive sink estates in London, a population that drains the rest of the UK (no wonder the Scots are p****d off!),
not a mountain in sight, and supercilious southerners - oh, and generally crap beer, apart from Fuller's. Plus some Orcs live down there apparently.

Fortunatley I live in the Bucks countryside.

As for the beer we have some very good local breweries round here.  The Tring Brewery and The Chiltern Brewery are all within about a 15 min car drive and do some very good real ale .

THe Orc sare no trouble, Just keep them in miniatures, Beer and Totty and they are as god as gold.  
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Leman

FK, he said god, he said god!
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Dave Fielder

Watford. It's their fault, they've got a Gap and that's were the divide started. Weren't we talking about Pendraken customer service BTW .
Romeo and Juliet is a Verona Crisis

nikharwood

Quote from: Dour Puritan on 04 September 2014, 07:39:06 AM
Nah, South west, it doesn't count. When we northerners talk about down south what we actually mean is those prats in the sarf east.

Quote from: Dave Fielder on 04 September 2014, 08:47:16 PM
Watford. It's their fault, they've got a Gap and that's were the divide started. Weren't we talking about Pendraken customer service BTW .

They're right, y'know  ;)

Leman

Yes, Pendraken customer service is rather good, don't you know, FK.
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Hertsblue

Quote from: Dave Fielder on 04 September 2014, 08:47:16 PM
Watford. It's their fault, they've got a Gap and that's were the divide started. Weren't we talking about Pendraken customer service BTW .

You do know the Watford Gap is nowhere near the town of Watford? It's up near the Midlands somewhere.

And yes, I've always found PD to be helpful and flexible as regards making up oddities (German guns with Japanese crews springs to mind), and the hours Leon seems to put in, I wonder sometimes if his children recognise him when he walks in the door.   :)
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Subedai

05 September 2014, 09:33:52 AM #38 Last Edit: 05 September 2014, 09:39:52 AM by Subedai
Quote from: Hertsblue on 05 September 2014, 07:46:53 AM
You do know the Watford Gap is nowhere near the town of Watford? It's up near the Midlands somewhere.

And yes, I've always found PD to be helpful and flexible as regards making up oddities (German guns with Japanese crews springs to mind), and the hours Leon seems to put in, I wonder sometimes if his children recognise him when he walks in the door.   :)

The house must be full of photos so that they know what he looks like. :)

Back on track, I made my first order a week ago and was pleasantly surprised to find an email in my inbox saying my order had been despatched. Can't remember having one of those before. Nice touch. And as everyone knows but not many companies seem to practice, it's good customer service that gets people coming back.

P.S. I live in the far south-east -Kent to be exact, and we have some beautiful countryside -a modern wargamers terrain wet dream- literally just up the road. Although my favourite beer is Tetley from the wood, there are quite a few reasonable substitutes here, Shepherd Neame to name but one. I've been to the Dark Side -Birmingham- and managed to survive for 28 years but I am a lot happier here.
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