I have a problem with an order

Started by Ken, 13 February 2015, 08:48:30 PM

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Ken

Hello,
I just received an order from the Warstore of an Imperial Roman army pack. I went through it to make sure every thing was accounted for and it looks like I'm missing all of the command figures. I double checked the listing here and it looks like it's pack AR4.

Should I be going through the Warstore to figure this out?

Thanks
Ken

Leon

Thanks for the message and apologies for the missing pack there.  If you can pop me an email, either through the 'Contact Us' tab on our website, or directly to d.pengilley @ btinternet . com (without the spaces), with your address on it, we'll get that missing pack sent straight out to you.
www.pendraken.co.uk - Now home to over 10,000 products, including nearly 5000 items for 10mm wargaming, plus MDF bases, Battlescale buildings, I-94 decals, Litko Gaming Aids, Militia Miniatures, Raiden Miniatures 1/285th aircraft, Red Vectors MDF products, Vallejo paints, Tiny Tin Troops flags and much, much more!

Ken


paulr

13 February 2015, 10:43:41 PM #3 Last Edit: 13 February 2015, 10:45:20 PM by paulr
Normal level of Pendraken service - stunningly good :) :D :D :D

Although it did take Leon almost an hour to respond  :!!

;D ;D ;D
Lord Lensman of Wellington
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Leon

Quote from: Ken on 13 February 2015, 10:11:39 PM
Email sent, thank you sir.

Received and reply sent!

Quote from: paulr on 13 February 2015, 10:43:41 PM
Although it did take Leon almost an hour to respond  :!!

I was busy prepping the new Nap British figures for moulding, so I've got a good excuse!

:D
www.pendraken.co.uk - Now home to over 10,000 products, including nearly 5000 items for 10mm wargaming, plus MDF bases, Battlescale buildings, I-94 decals, Litko Gaming Aids, Militia Miniatures, Raiden Miniatures 1/285th aircraft, Red Vectors MDF products, Vallejo paints, Tiny Tin Troops flags and much, much more!

FierceKitty

While we sometimes seem a bit sycophantic here, I have to add my voice to the chorus; the support, after-sales service, and readiness to go an extra mile with this company are a joy to deal with. Hell, I'd even buy Aztecs from Pendraken if they made them!
I don't drink coffee to wake up. I wake up to drink coffee.

Ken

Very good customer service!

I can see buying quite abit more from Pendraken in the future.

:-bd

Leman

The artist formerly known as Dour Puritan!

Lord Kermit of Birkenhead

Quote from: Leon on 14 February 2015, 01:32:22 AM
I was busy prepping the new Nap British figures for moulding, so I've got a good excuse!


There is NO excuse......


IanS  :d :d
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Sandinista

Quote from: FierceKitty on 14 February 2015, 01:36:00 AMHell, I'd even buy Aztecs from Pendraken if they made them!

I wouldn't go that far!!  ;)  :P

Cheers
Ian

getagrip

Quote from: FierceKitty on 14 February 2015, 01:36:00 AM
Hell, I'd even buy Aztecs from Pendraken if they made them!

Perfectly safe on that count :D
Buy plenty of Matron's sculpts now!

If he keeps using the chainsaw, the value of his work will soon go up.

FierceKitty

I hope your dice all roll ones for a month! Nya, nya, nya!
I don't drink coffee to wake up. I wake up to drink coffee.

getagrip

Quote from: FierceKitty on 14 February 2015, 10:50:18 AM
I hope your dice all roll ones for a month! Nya, nya, nya!

Me too; command rolls :P
Buy plenty of Matron's sculpts now!

If he keeps using the chainsaw, the value of his work will soon go up.

Hertsblue

Quote from: getagrip on 14 February 2015, 10:51:44 AM
Me too; command rolls :P

And what do Command want in their rolls? Ham? Tuna? the enemy's testes?
When you realise we're all mad, life makes a lot more sense.

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getagrip

Quote from: Hertsblue on 14 February 2015, 11:00:47 AM
And what do Command want in their rolls? Ham? Tuna? the enemy's testes?

Cucumber with Darjeeling to drink ;)  They are gentlemen after all :)
Buy plenty of Matron's sculpts now!

If he keeps using the chainsaw, the value of his work will soon go up.