I can access the forum, no problem. But I cannot get into the main site either from the forum, or from outside. Anyone else having the same problem?
Mollinary
Works for me from the forum
And now it works for me?!?
It's been a bit slow the past couple of days, I think the old bones holding it together are getting a bit creaky. It might be time for a shiny new one...
Quote from: Leon on 19 July 2016, 09:26:21 PM
It might be time for a shiny new one...
You say that like you mean it...
;) 8)
If so, I hope you'll be cautious. Since Magister Militum overhauled their site, it's become really hard to get to the page one wants to view. I wonder if it's hit their sales.
See the new Pithead website. Easy to navigate and every product is properly illustrated.
Something seems a bit waffy, if you try and Google Pendraken miniatures. (At the mo', anyway)
Don't get any sort of link to Pendraken.co.uk....... (I'm sure it used to be there, right at the top of the page......I tend to get to the forum, by Googling Pendraken and clicking on the link to the forum...and sometimes I'd hit the 'Main Page' by accident and end up there.)
Now..... one of the links , supposedly to Pendraken (fantasy ?), shunts you to some sort of site that sells boots or shoes.
The Google link to the forum comes up OK...and the link to the main site from the forum works fine.
I'm confused. (As usual)
Cheers - Phil.
Quote from: Techno on 20 July 2016, 04:35:01 PM
Now..... one of the links , supposedly to Pendraken (fantasy ?), shunts you to some sort of site that sells boots or shoes.
And that's what you tell Mrs T when she catches you.
Phil - you should just be able to type pendraken in the address bar, it will come up with auto-complete suggestions, which should include the forum.
Or you could save a book mark
Or you could have a nice browser which has your most popular pages on its home page.
Or you could do like me and never actually close the tab with the forum in.
Quote from: fred. on 20 July 2016, 07:02:12 PM
Phil - you should just be able to type pendraken in the address bar, it will come up with auto-complete suggestions, which should include the forum.
Or you could save a book mark
Or you could have a nice browser which has your most popular pages on its home page.
Or you could do like me and never actually close the tab with the forum in.
Phil, If you use firefox, just right click on the tab with the forum and choose 'pin tab' and it will open everytime you go on.'
Thanks for the suggestions guys.
It wasn't so much my rather roundabout way in reaching the forum that was confusing me...it was the fact that Google didn't seem to show a 'plain' Pendraken miniatures link, when I'm sure it usually does. (Or has done)
I did try 'triping' Pendraken.com in the addy bar....which pointed me at Pendraken.co.uk...Which DOES go to 'the shop'.
I just thought that if someone wanting to have a look at 'the shop' just tried Googling Pendraken, they might have a bit of a problem.
It's probably the Pendraken site's host (?) playing silly b's again ? :-\ (Said he, guessing wildly, as usual.)
Cheers - Phil
I see what you mean Phil. If you put Pendraken into Google you get a result which appears to be for Pendraken Fantasy but goes to this link http://www.louboutinsale.me.uk/#pendraken which is about shoes. Something is wrong here.
Googling about this it indicates that the web server may have been hacked. Leon you probably need to speak to your web host.
If you google "Pendraken" + any range (e.g. Pendraken Napoleonics), then anything that purports to be from Pendraken.co.uk takes you to a shoe sale. *
Same thing using Bing - and greater love hath no man than he uses Bing in support of his favourite 10mm figure provider.
Minibits seems OK.
If you type the address "pendraken.co.uk" into the address bar, then you get to the Pendraken site.
* I suspect Mrs Orcs may be behind this.
Hmmmm....
Didn't Leon have problems with the Pendraken site's host within the last year ?
I seem to remember Leon saying that the host had Pendraken's site 'shared' with another company......(I don't understand this, at all)......And the other company..... (Maybe they're a shoe sales company ?)...HAD been hacked, causing Pendraken a lot of angst.
I'm guessing Leon's all over this like a rash, and I'm loathe to contact him, as I would imagine he's rushing around like a fly with a blue bottom, trying to sort it all out. (As if he didn't have enough to do. X_X)
If I find out anything, before Leon has a chance to post about this, I'll keep you updated.
Cheers - Phil
No problem putting "pendraken.co.uk" into address bar in edge, is this a browser problem?
IanS
It's a search engine problem. Google and Bing rather than Chrome and Firefox.
Just had a Pendraken order delivered!
Lovely kitten heels, but I don't think they're my size.
Pray whatever diety follows the Dark Lord will guide him swiftly through this mire. One hates to think about possible lost sales. Not from us lot, but from the casual trade who, once they try perfect Pendraken product will buy lots more, join the forum and thus become another citizen lost to society.
Very odd, I did a search for 'Pendraken Napoleonics' as above, and, yes, the first result talks about shoes (I didn't click on the link...), but all the others were about toy soldiers...
Quote from: fsn on 21 July 2016, 11:59:32 AM
It's a search engine problem. Google and Bing rather than Chrome and Firefox.
Explain this, to a complete Muppet.
I use Firefox to log on to the net...But
that seems to link straight away to Google......So what
am I using ?.....Firefox, or Google ?
Is Firefox my browser ?..which points me to Google as the Search Engine ?.....What's the frigging difference ?
Cheers - Confused, as usual. X_X
Apologies for all this hassle, once again it's the hosting company messing us about and it's getting pretty frustrating. I've contacted them again to try and resolve this and get us moved to a different server. I'm waiting on them to come back to me.
A new site would be hosted elsewhere, or ideally on a dedicated server, so that we didn't have these issues.
Firefox, Internet Explorer, Chrome etc are browers. These link you to the internet and display your websites e.g. our own lovely Pendraken.
Bing, Google, Bing are search engines: websites with a specific function of searching the internet. You can use them through any of the browsers.
You can set up a default webpage when you open your browser. Yours happens to be Google. You could change that to Bing, or Ask Jeeves or any other website you want. You can default to open a number of websites if you wish.
I use Chrome and when I open it, it opens Google, Pendraken main site, the Forum, my e-mail and Amazon.
In answer to your question, the Google search engine is your default page on the Firefox browser.
Hope that explains, and doesn't sound patronising.
Think of it this way: You have a car. It has petrol in it (yes I know that other fuels are available).
Your car is a Jaguar. It doesn't matter if you put into it BP, or ESSO or Shell.
Your wife's car is a Audi. It doesn't matter if she puts into it BP, or ESSO or Shell.
Just as long as she doesn't look in your glove box.
Likewise, your browser is Firefox. It doesn't matter if you use Google, Bing or Ask Jeeves.
Your wife's browser is Chrome. It doesn't matter if she uses Google, Bing or Ask Jeeves.
Just as long as she doesn't see your browsing history.
To add a little to what fsn said (on the previous post!) - when we talk about a browser, we are talking about a bit of software (a program) its function is to connect to and display webpages. You can think of it like Word which is a program to create and print documents, or Excel which is a program to add up numbers.
The browser program is on your computer. You can choose which one to use (although a default one will have been set to use with your computer).
The browser connects over the internet to a websever (which is another computer, setup to host websites). The web server can have many functions, e.g. it can be search engine like Google, or it can be a shop like Amazon or the Pendraken Forum etc etc.
Its not necessary for every website to be on a different computer (web server) its possible to have several on the same server (this is called shared hosting). Shared hosting can be good for keeping costs down, it can have downsides if the other sites on the server are misbehaving.
There has been a deliberate blurring of the lines between websites and applications over the years. Most of the big companies want you connected all the time using their stuff. But most of us like to know when we are using our own stuff on our own computer, and when we are using someone else's stuff. This blurring of functionality makes all of this even more confusing than just complexity of the multiple parts to the overall system.
Imagine the internet is a big library, and every website is a book sitting on a shelf. Each shelf is a server, and it can hold many books. There are several librarians who work there, whose names are Google, Bing, Jeeves, etc. If you tell them what you're looking for, they can direct you to the books you need. Or if you have the website address (book location), then you're able to go directly to the correct book yourself. You can get to the library using a variety of transport methods, those being Explorer, Chrome, Firefox, etc.
The internet is a giant labyrinth with a near infinity of rooms.
Each room is controlled by a boss monster but many lesser monsters can live together, more or less in harmony, in each room. Big monsters, like dragons for example, have their own room. Major Demons and Elder Gods may have several connected rooms.
Wizards with names like Bing and Google have grimoires showing which monsters live in which rooms.
Daemon servitors with names like Firefox or Chrome will escort you to the room of your choice.
So .... the Internet ... how does it work? A wizard did it!
A British wizard, Tim Berners-Lee ;)
Thank you. Gentlemen.
Cheers - Phil. (The penny will drop.....eventually.)
Any news? I still get shoes.
>:( :( >:( :( >:( :(
Quote from: fsn on 24 July 2016, 07:59:30 AM
Any news? I still get shoes.
Nothing yet, Matt had been working over in the States last week so he's just got back and is going to start looking through the server logs. I've contacted the hosting company myself, but they're proving somewhat unhelpful so far.
The website is still up and running though, it's just the Google links that have got problems. Any direct links take you straight there without any trouble: www.pendraken.co.uk
It's completely safe to order as well, we promise not to send you any shoes... :D
Thank you for the update.
Hope Matt can brush aside the difficulties, then we can gloss over this incident.
You satin the corner of shame for that one Nobby?
OWWWWWWWWW !!!!!!!!!!!
Matt will have his investigation finished by tomorrow and then we'll know where we stand. He's going to be performing a 'penetration test' tonight (oo..er missus! ;) ) to see if there's any holes in the website security and make sure there's no way for hackers to gain entry. I'm not expecting there to be any, so if 123-reg don't want to accept responsibility for it, we're going to have to move hosts instead.
Hello
Looks like the servers have been hacked and redirect to a dodgy shoe website - no Address supplied as required:-
Domain name:
louboutinsale.me.uk
Registrant:
TYTY
Registrant type:
Non-UK Corporation
Registrant's address:
Hitchin Road Stotfold Hitchin
Hitchin
Hertfordshire
SG5 4JE
United Kingdom
Data validation:
Nominet was not able to match the registrant's name and/or address against a 3rd party source on 04-Jul-2014
Registrar:
eNom, Inc. [Tag = ENOM]
URL: http://www.enom.com
Relevant dates:
Registered on: 24-Mar-2015
Expiry date: 24-Mar-2017
Last updated: 07-Jun-2016
Registration status:
Registered until expiry date.
Name servers:
dns1.registrar-servers.com
dns2.registrar-servers.com
Probably means a line by line comparison of the server stored website page against Matt's stored back up and looking for conditional hacks. Meanwhile send a bill for advertising to their address above or to enom.com :). Probably not much point in sending it to their very official christianlouboutin@outlook.com address :).
Incidentally they show Visa Approved and Mastercard Securecode on their website - maybe make a complaint through them.
Cheers
GrumpyOldMan
Christian Louboutin themselves have a site set up to report counterfeit goods, so I've already notified them. I doubt it's going to fix our problem, but at least these parasites will get shut down. Louboutin are quite proactive when it comes to suing these forgers, they've got a list of their successful cases online.
I just want it to be fixed quickly, as this is costing us a lot at the moment, both financially and in terms of our reputation.
Hello
Tested it out again just now and we seem to back to normal:-
(https://images.duckduckgo.com/iu/?u=http%3A%2F%2Fwww.gdstab.com%2Fevents%2FRedArmy-hurrah.jpg&f=1)
Cheers
GrumpyOldMan
Good to hear!
Never had problems myself though, as i always go to the webstore by clicking the banner in the right top of the forum page. I'm on here all the time anyway!
31 days and 17 hours and counting ;D
I'm still getting shoes!
(http://3.bp.blogspot.com/-7hyNd2K7IDI/UzsV07f4VdI/AAAAAAAAABQ/7uoAkEBSYHc/s1600/cryingbaby.gif)
Hello
Isn't that funny, tried it on my phone and Adblock browser shows the normal page and Chrome shows the shoes. So Adblock is stopping something on the server page that leads to the shoes. Adblock on Firefox (windows) is not stopping the shoes. Will check it out AM (my time)
Cheers
GrumpyOldMan
Googling Pendraken, still get links that divert to shoes
Hello
Did a thorough test this morning. Adblock Browser for Android successfully stops the redirect, Chrome for Android does not, Firefox (Windows 7) with Adblock plugin does not. Chrome with Adblock does not.
Have asked on Adblock forum to see if we can find the reason why Adblock Browser is more successful.
Has Matt done a complete restore from backup?
Cheers
GrumpyOldMan
Quote from: GrumpyOldMan on 26 July 2016, 10:44:20 PM
Has Matt done a complete restore from backup?
He's been checking the site but I've not heard from him yet.
The trouble is that we're 99% sure the hack/problem isn't contained within any of our website files, it's somewhere on 123-reg's server. There's nothing dodgy that we can see within our site, so with 123-reg denying any responsibility, we're stuck until we can move the site to a new host instead.
Matt's checks are just to cover that 1% chance, and then once we've confirmed it's their fault, we'll get the website moved. Moving servers usually means a few days of downtime though, so I think Matt's got some kind of stop-gap that should stop that from happening.
123 are never going to admit it's their fault though, otherwise they'd be liable for the £1000's we've lost in sales so far this month.
Hello Again
It looks like it is related to Google searches only, a link to http://www.pendraken.co.uk/BW9-p3824/ (http://www.pendraken.co.uk/BW9-p3824/) is fine but the Google link https://www.google.com.au/url?sa=t&rct=j&q=&esrc=s&source=web&cd=1&cad=rja&uact=8&ved=0ahUKEwj85_O4tZLOAhVDp5QKHX8UDlMQFggbMAA&url=http%3A%2F%2Fwww.pendraken.co.uk%2FBW9-p3824%2F&usg=AFQjCNGc78voFhG0aTc2ewmu-4iz1JMrgQ&sig2=rXvDNYNn5p0lp1VXQ-PpuQ&bvm=bv.128153897,d.dGo (https://www.google.com.au/url?sa=t&rct=j&q=&esrc=s&source=web&cd=1&cad=rja&uact=8&ved=0ahUKEwj85_O4tZLOAhVDp5QKHX8UDlMQFggbMAA&url=http%3A%2F%2Fwww.pendraken.co.uk%2FBW9-p3824%2F&usg=AFQjCNGc78voFhG0aTc2ewmu-4iz1JMrgQ&sig2=rXvDNYNn5p0lp1VXQ-PpuQ&bvm=bv.128153897,d.dGo) takes you to the shoes. Getting a result from Duckduckgo (a fine web search site that doesn't track your information) which is direct, is also fine. Maybe it is DNS servers that have been hacked? Have you raised the Pharming with Google?
Dogpile leads to the correct site http://ccs.dogpile.com/ClickHandler.ashx?encp=ld%3d20160727%26app%3d1%26c%3dinfo.dogpl%26s%3dDogpile%26rc%3dinfo.dogpl%26dc
%3d%26euip%3d121.44.41.132%26pvaid%3d4c5dff2459034f3980086dbba5f70730%26dt%3dDesktop%26fcoi%3d417%26fcop%3dtopnav%26fct.uid%3dce118223ae9f49ee83144eeb675e997c%26fpid%3d27%26en%3d0WEFU%252fZhSoTF%252fFm%252bpLeuVl4UPZzISdzyg%252baGYj7N8ISb7M1aTnzzgA%253d%253d%26ru%3dhttp%253a%252f%252fwww.pendraken.co.uk%252fBW9-p3824%252f%26ap%3d1%26coi%3d1494%26npp%3d1%26p%3d0%26pp%3d0%26mid%3d9%26ep%3d1%26du%3dwww.pendraken.co.uk%252fBW9-p3824%26hash%3d2ED3FA78A1FBC985DC2C03CD0780DCC9&cop=main-title (http://ccs.dogpile.com/ClickHandler.ashx?encp=ld%3d20160727%26app%3d1%26c%3dinfo.dogpl%26s%3dDogpile%26rc%3dinfo.dogpl%26dc%3d%26euip%3d121.44.41.132%26pvaid%3d4c5dff2459034f3980086dbba5f70730%26dt%3dDesktop%26fcoi%3d417%26fcop%3dtopnav%26fct.uid%3dce118223ae9f49ee83144eeb675e997c%26fpid%3d27%26en%3d0WEFU%252fZhSoTF%252fFm%252bpLeuVl4UPZzISdzyg%252baGYj7N8ISb7M1aTnzzgA%253d%253d%26ru%3dhttp%253a%252f%252fwww.pendraken.co.uk%252fBW9-p3824%252f%26ap%3d1%26coi%3d1494%26npp%3d1%26p%3d0%26pp%3d0%26mid%3d9%26ep%3d1%26du%3dwww.pendraken.co.uk%252fBW9-p3824%26hash%3d2ED3FA78A1FBC985DC2C03CD0780DCC9&cop=main-title) but Bing with this result http://www.pendraken.co.uk/BW9-p3824/ (http://www.pendraken.co.uk/BW9-p3824/) which you'd think would go to the correct page (it does if you paste it directly) ends up at the shoes.
Ixquick and Ask Jeeves go to the correct pages
From what I can see any search engine that relies on Google is redirecting to shoes, Yahoo doesn't show any results for pendraken.co.uk and the others are ok, maybe it's Google DNS servers that have been hacked.
Seems a very reasonable theory, Grumps. (I think...and I'm certainly not being sarcastic.).....Damn fine work.
You all know that I know next to b*gger all about computers and the net, but could it be some sort of incompatibility between Google and Leon's host, rather than a 'hack' ?
Do we know any other specific sites that use 123 as their host, to see whether those sites have similar issues ?
Cheers - Phil. (Who genuinely wishes he understood a LOT more about this sort of stuff. :()
Excellent detective work. Hope it can be sorted out soon. Must be a trying time for those in Middle Borough.
Duckduckgo - not heard of that one. I'll stash that.
Quote from: GrumpyOldMan on 27 July 2016, 01:21:25 AM
Have you raised the Pharming with Google?
Several times unfortunately, Matt's been doing that. I believe you have to raise a ticket with them and then wait in a queue. Once they come back to us, we have to submit evidence that we're not hacked and then they should take the appropriate action to clear our name as it were. I think we've done this 5 or 6 times so far this year, but the 'Hacked' labelling keeps coming back.
I've just been sent to the shoe site. It's not over yet.
I think it will be, fairly soon. ;)
Cheers - Phil
Just got sent to Louis Button :o
No idea if it was shoes or perfume. Lass had strange make-up on.
Does "Order completed" mean it's been shipped?
Quote from: oldblindjohn on 28 July 2016, 06:49:52 PM
Does "Order completed" mean it's been shipped?
Yep, you should have received an email as well to update you when the package shipped. Yours went out on the 26th, so it should land with you early next week I'd think.
8)
Right then, here's the latest update on the situation:
· The vulnerability investigation found no exploitable vulnerabilities across the whole front end of the website, so no potential holes for hackers.
· Matt has raised a new ticket with Google to resolve the indexing issues and get us taken off their 'Hacked' list again.
· The safest way to ensure we're re-indexed as 'safe' by Google is to move away from 123-reg.
· We have paid for new hosting last night.
· The website transition to the new hosts will begin this evening.
· Matt will make any necessary code changes to ensure the website is compatible with the new environment (won't be many – if any at all!)
· The hosting transition will complete some time on Friday.
· There may be a small period of wonkyness (technical term...) while the new hosting and Google get themselves straight again, but hopefully by the end of the weekend – everything will be spot on once more!
Woo hoo!
<:-P <:-P <:-P :-bd
Fingers crossed and all that :)
Hope it all goes smoothly
Good luck!
Hello
Hope it all goes well and the shoes are exiled to the ninth level of hell. Now, following on from my premature celebration before (I have spam mail that says they can fix this :) )
(https://images.duckduckgo.com/iu/?u=http%3A%2F%2Fwww.gdstab.com%2Fevents%2FRedArmy-hurrah.jpg&f=1)
Cheers
GrumpyOldMan
Hello
I've reported the problem to Adblock as well. One of the forum posters said:-
QuoteThere is something weird about the server: The Chrome DevTools say that the site gives a 302 Found status code with that particular search
QuoteI have also verified that this redirection happens with www.google.co.uk, www.google.com, www.google.ca, www.google.ie, www.google.co.nz, www.google.de, www.google.at, www.google.fr, www.google.es, www.google.cat, www.google.co.jp, and even www.google.co.hk.
The www-subdomains are significant: This does not happen on my preferred Google site: https://encrypted.google.com/webhp?pws=0&safe=off&num=100&complete=0
That is a good tip on the encrypted Google sub domain and it shows the correct page rather than the shoes for a google result. Maybe suggest this to people in the meantime while waiting on the server change.
Cheers
GrumpyOldMan
Is it fixed?
Not fixed when I just searched :(
As of five minutes ago:
Google search does not return the Pendraken website (at least in the first three pages) but returns every mention of Pendraken on other sites. Pendraken Facebook is 4th result.
Bing, however, returns results as you would expect - Pendraken website, Facebook are first two hits.
During this event I have not gotten the redirect to shoes that others report. The above is probably not new info but FWIW.
I don't know much but have seen redirects occur because of compromised browser plugins and/or stupid viruses that rewrite the etc/host tables on user machines. Something like this might be complicating the problem
PS: for S&G just reported my search results to Google.
I don't get the Pendraken Website in quite a few pages, but if I search for
Pendraken Inter War (for example) I get the Pendraken site.
Quote from: Steve J on 30 July 2016, 01:22:58 PM
Not fixed when I just searched :(
Did you use a search you've used before? It might be a cache result returned.
Hello
Just tested vanilla Google and encrypted google and they are both linking to the real site. I will keep on using encrypted google now as a default search though.
Cheers
GrumpyOldMan
Quote from: FierceKitty on 20 July 2016, 02:18:13 AM
If so, I hope you'll be cautious. Since Magister Militum overhauled their site, it's become really hard to get to the page one wants to view. I wonder if it's hit their sales.
I second that, though it seems a
little better now...gave up on it for a while. 'Shiny', new toy does not always mean better...still annoying.
Whey-Hey.
For me.
Googled Pendraken, and the first option was Pendraken Miniatures.....And it took me to the right site......
Huzzah, Blackadder ! :)
Cheers - Phil
Yep, just worked for me :)
And finally, it now works for me! Hurrah! :-bd :-bd <:-P <:-P
Molllinary
Thank god, its been a nightmare with a drop in orders due to the web host - now changed :D and having to take reduced pay!!!!!
Dave
You mean you get paid DAve ?
IanS ;D
Dave, hope there's compensation coming ... even if it's just a nice new pair of shoes.
;D :D
And Google now delivers the proper search results here also. Probably the error report I sent them. :D
And it seems to be working for me as well, finally! I'll get Matt to confirm everything's sorted behind-the-scenes as well, just to be certain. If it is fixed, it's a huge weight off my shoulders, this whole debacle has been awful. Hopefully we can get back on track and get some orders coming in again!
Er......
The main site keeps timing out, whether you try to go in directly or via the forum.
Anyone else having this prob ? (Maybe 'they're' still fixing everything up properly ?)
Cheers - Phil.
Quote from: Techno on 02 August 2016, 01:04:03 PM
Er......
The main site keeps timing out, whether you try to go in directly or via the forum.
Anyone else having this prob ? (Maybe 'they're' still fixing everything up properly ?)
Cheers - Phil.
Yep, working that way for me too.
'They' must be doing some tweaks*.....I hope....Still doing the same, a few of minutes ago.
(*I think Leon mentioned this a couple of pages ago.)
Cheers - Phil
I'm hoping it's just the hosting transfer working through and that it'll be back up soon. If it's still down later this evening I'll drop Matt an email.
I thought it was going to time out again...A bit of a longer wait than normal, but I've reached it from the Forum, now.
I'll log out and try from Google.
Cheers - Phil
Getting there by 'Googling', is again slightly slower than usual............But it's there ! :)
Cheers - Phil
Huzzah :) :) :)
And we're back, so hopefully that's the hosting transfer all dealt with now.
So back to new releases and BKC :!! ;D
Umm ... I just get a lingerie catalogue.
No wait ...
Clicked on the wrong favourite. :D
This missing package, you've sent me......
It's not a bloody pair of shoes, is it ? ;)
Cheers - Phil
Noooooo ...
Working for me :)