Pendraken Miniatures Forum

Pendraken News & Info! => General Pendraken => Topic started by: Ken on 13 February 2015, 08:48:30 PM

Title: I have a problem with an order
Post by: Ken on 13 February 2015, 08:48:30 PM
Hello,
I just received an order from the Warstore of an Imperial Roman army pack. I went through it to make sure every thing was accounted for and it looks like I'm missing all of the command figures. I double checked the listing here and it looks like it's pack AR4.

Should I be going through the Warstore to figure this out?

Thanks
Ken
Title: Re: I have a problem with an order
Post by: Leon on 13 February 2015, 09:43:28 PM
Thanks for the message and apologies for the missing pack there.  If you can pop me an email, either through the 'Contact Us' tab on our website, or directly to d.pengilley @ btinternet . com (without the spaces), with your address on it, we'll get that missing pack sent straight out to you.
Title: Re: I have a problem with an order
Post by: Ken on 13 February 2015, 10:11:39 PM
Email sent, thank you sir.
Title: Re: I have a problem with an order
Post by: paulr on 13 February 2015, 10:43:41 PM
Normal level of Pendraken service - stunningly good :) :D :D :D

Although it did take Leon almost an hour to respond  :!!

;D ;D ;D
Title: Re: I have a problem with an order
Post by: Leon on 14 February 2015, 01:32:22 AM
Quote from: Ken on 13 February 2015, 10:11:39 PM
Email sent, thank you sir.

Received and reply sent!

Quote from: paulr on 13 February 2015, 10:43:41 PM
Although it did take Leon almost an hour to respond  :!!

I was busy prepping the new Nap British figures for moulding, so I've got a good excuse!

:D
Title: Re: I have a problem with an order
Post by: FierceKitty on 14 February 2015, 01:36:00 AM
While we sometimes seem a bit sycophantic here, I have to add my voice to the chorus; the support, after-sales service, and readiness to go an extra mile with this company are a joy to deal with. Hell, I'd even buy Aztecs from Pendraken if they made them!
Title: Re: I have a problem with an order
Post by: Ken on 14 February 2015, 04:20:26 AM
Very good customer service!

I can see buying quite abit more from Pendraken in the future.

:-bd
Title: Re: I have a problem with an order
Post by: Leman on 14 February 2015, 08:06:16 AM
 :-bd Another happy ending. Spot on.
Title: Re: I have a problem with an order
Post by: Lord Kermit of Birkenhead on 14 February 2015, 09:38:55 AM
Quote from: Leon on 14 February 2015, 01:32:22 AM
I was busy prepping the new Nap British figures for moulding, so I've got a good excuse!


There is NO excuse......


IanS  :d :d
Title: Re: I have a problem with an order
Post by: Sandinista on 14 February 2015, 10:27:32 AM
Quote from: FierceKitty on 14 February 2015, 01:36:00 AMHell, I'd even buy Aztecs from Pendraken if they made them!

I wouldn't go that far!!  ;)  :P

Cheers
Ian
Title: Re: I have a problem with an order
Post by: getagrip on 14 February 2015, 10:46:35 AM
Quote from: FierceKitty on 14 February 2015, 01:36:00 AM
Hell, I'd even buy Aztecs from Pendraken if they made them!

Perfectly safe on that count :D
Title: Re: I have a problem with an order
Post by: FierceKitty on 14 February 2015, 10:50:18 AM
I hope your dice all roll ones for a month! Nya, nya, nya!
Title: Re: I have a problem with an order
Post by: getagrip on 14 February 2015, 10:51:44 AM
Quote from: FierceKitty on 14 February 2015, 10:50:18 AM
I hope your dice all roll ones for a month! Nya, nya, nya!

Me too; command rolls :P
Title: Re: I have a problem with an order
Post by: Hertsblue on 14 February 2015, 11:00:47 AM
Quote from: getagrip on 14 February 2015, 10:51:44 AM
Me too; command rolls :P

And what do Command want in their rolls? Ham? Tuna? the enemy's testes?
Title: Re: I have a problem with an order
Post by: getagrip on 14 February 2015, 11:05:49 AM
Quote from: Hertsblue on 14 February 2015, 11:00:47 AM
And what do Command want in their rolls? Ham? Tuna? the enemy's testes?

Cucumber with Darjeeling to drink ;)  They are gentlemen after all :)
Title: Re: I have a problem with an order
Post by: FierceKitty on 14 February 2015, 11:16:12 AM
Quote from: getagrip on 14 February 2015, 11:05:49 AM
Cucumber with Darjeeling to drink ;)  They are gentlemen after all :)

Are you sure we're talking about the same people?
Title: Re: I have a problem with an order
Post by: Duke Speedy of Leighton on 14 February 2015, 11:16:27 AM
Cut those crusts off quick!
Title: Re: I have a problem with an order
Post by: getagrip on 14 February 2015, 11:19:23 AM
Quote from: mad lemmey on 14 February 2015, 11:16:27 AM
Cut those crusts off quick!

Crusts, crusts?  Wretched man [-(