Change to Pricing on Custom Orders

[Duke Speedy of Leighton]

 
Primary (Lower) these days!
You're right, counting is a weak-point, the amount of units that end up short is incredible, mostly as I paint late at night when the brain isn't on!!!

[Leon]

Thanks for the replies, good to see everyone's OK with this.

What's "whatnot"?

Whatnot would be leccy-tricity and gas to run the machines! 

On the upside, I can see that it's better for Pendraken Incorporated Inc to sensibly price these orders. On the downside, you may be "legitimising" the system, so those who wouldn't normally ask for bespoke may now do so. 

There may be a few people who decide to try some custom orders, but for the sake of a few £'s here and there I think most folk prefer to buy full packs and have some spares laying around.

[Wulf]

Will prices on 'bits' still be ad-hoc ("can I get an extra turret for a CHurchill IV please", etc)?

[Leon]

Will prices on 'bits' still be ad-hoc ("can I get an extra turret for a CHurchill IV please", etc)?

Yep, those would be covered by this bit:

Other items/packs will be priced in a similar manner, basically around a 20% premium on top of the usual price.

So we can still supply them as normal, but there'd be a small price premium on it.

[fred.]

It seems perfectly reasonable - many companies won't or can't split packs. Either due to the effort or that they get full packs from their third party caster.

I bought a load of half packs at the start of the year, and thought it was a bit cheeky to ask. But Leon was absolutely fine. If it would have cost me 50p more a pack, I'd have been happy, and in some cases would have bought a full pack to have a few extras.

[Kassad]

No problem! 

[ronan]

No problem! 

+1

[Jasper]

Very reasonable approach and thanks for informing people. I for one would always be prepared to pay extra for those times when I am looking for flexibility beyond standard packs.

Keep up the great work

[Genom]

To be fair the one time I did ask for a custom stuff, I didn't even know how much it cost until I picked it up at the show and paid for it.  I just trusted that I wasn't going to get ripped off given who I was dealing with.

[FierceKitty]

This is a little worrying as I believe your a maths teacher. ( readers from across the pond please note the correct spelling of the numerical subject has an S on the end )

Readers in the English-speaking world note that your and you're are two different animals, especially before kicking Americans while they're down (as in recent lessons in the built-in effects of democracy).

[FierceKitty]

Shame you spelled 'your' wrong.   

Sorry, 'Ducky'  ...Couldn't resist that. 

Cheers - Phil

Damn. Preempted!

[petercooman]

Grammar nazis make the internet sad!

[FierceKitty]

Yeah, salt, sugar, penicillin, arsenic...who cares? It's all white powder anyway....

[paulr]

The picture is of a fictitious Luftwaffe Colonel who was definitely not a Nazi...

[Rob]

We've always been happy to put together custom orders for folks, be it a few figures from one code, a gun without crews from another code, etc.  When pricing these orders, we would just work on a base price per figure calculated from the pack prices.  At the moment that would be 16.5p per foot figure (£4.95 / 30 foot per pack) or 33p per cavalry figure, and then other items like guns or limbers were done in the same way.  

Sadly, it's becoming less viable to continue doing things like this.  Just to put a mould in the machine and spin it costs about 60p in labour and whatnot, and that's before we take into account the cost of any metal used.  So putting together a custom order of only a few figures from a list of codes really reduces our output and can in some cases start to cost us money.  We're still happy to do these orders, but we're going to have to start pricing them a little differently:

Foot = 20p per figure.
Cavalry = 40p per figure.
Artillery = £1.20 per gun / 20p per crewmen (based on a 3 gun pack, each with 4 crewmen)

Limbers = £3.00 per limber and horse team (based on a 2 limber pack)

Other items/packs will be priced in a similar manner, basically around a 20% premium on top of the usual price.

Obviously we won't be charging people more than a regular pack would cost, so if you wanted 25 foot figures this would be the regular pack price of £4.95, rather than £5.00 (25 x 20p).  At this point though, you'd be better off just buying the regular 30-man pack anyway, and just having a few spares!

There's likely to be a few queries along the way, so let us know if there's any questions on this.

I have used this service from PD a great deal in the past and have sometimes felt I was taking advantage. Let me register that I have no problems at all with paying more for this service and further I think it shows PD as a very professional company.

Cheers, Rob  

[capthugeca]

Yup, I too am very impressed that you are willing to be messed about by me asking for one of this and two of that when a whole packet is hardly breaking the bank.
Increase away, Leon! 

[Leon]

Thanks for all the comments!

[doctorphalanx]

It's a superb service. I've tried not to abuse it! And I'm quite happy to pay a little more for it.

In some instances it may be a decider in choosing 10mm.

[jean1951]

Hello,

I have just seen your change in pricing.  Everyone seems happy with paying basically 25% more for a custom order.  In  my first order I purchased figures from the league of Augsburg and a second order was for flags.  In the miniature order I ordered a  bag of 30 standard bearers..  Now would this fall as a custom order.  I am asking because you offer one standard per command group.  The flags you sell both have a Colonel and regimental standard each needing a standard bearer.  Also I purchased two ready made arimes one allied and one french.  In the ready made armies I have pikemen included with no pikes.  So to me it is not a ready made army since I have to buy the pikes. 

Best Regards,

Jean

[FierceKitty]

Are we favoured with  new female gamer in our midst? (Whatever happened to Marie, btw?)