Royal Mail

Started by Rob, 15 November 2014, 03:02:59 PM

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Leon

Thanks for the comments, and apologies for the hassle with this package.  I'll be contacting Royal Mail to try and find out what's happened and what they're going to do about the missing tanks.  I can probably count on one hand the number of broken-open packages we've had in 22 years, so I'm confident it wasn't our packaging.  We'll be sending the replacements by courier anyway, just to avoid any possible repeat of this.

Quote from: Rob on 18 November 2014, 08:56:50 PM
I took the opportunity to add a few more items and thinking about it I should get some T55s as there is now another delivery to come. If you read this Leon I will ring Sat morning to add some more to the order.

No worries, Dave will be about on the morning so he can jot down anything you need.  I'll be about later in the day probably, got a pile of work to get done before our show next weekend!

8)
www.pendraken.co.uk - Now home to over 10,000 products, including nearly 5000 items for 10mm wargaming, plus MDF bases, Battlescale buildings, I-94 decals, Litko Gaming Aids, Militia Miniatures, Raiden Miniatures 1/285th aircraft, Red Vectors MDF products, Vallejo paints, Tiny Tin Troops flags and much, much more!

John Cook

Hi Rob,

Once you have as the 'evidence' go to http://www.royalmail.com/personal/help-and-support/royal-mails-claims-process-for-loss-damage-and-delay.

This gives the details of how to claim compensation. This is the Citizens Advice site's page for advice on mail issues


http://www.adviceguide.org.uk/nireland/consumer_ni/consumer_post_e/consumer_problems_with_post_e/consumer_problems_with_lost_damaged_or_delayed_mail_e/your_mail_was_lost_or_hasnt_turned_up.htm

If the parcel required a signature you should be able to track its movements via something called 'tracker' if my memory serves.  You may also be cheered to know that Royal Mail parcels division is losing money as well as parcels.

Good luck,  John   

Leon

I've been in contact with Royal Mail about this, so we're just collecting the required evidence for the claim.  I'm not sure how much joy we're going to have with it as they will only compensate us for the 'production value' of the goods, which is going to be quite hard to quantify.  Also, there's no proof of postage as we use a franking machine, so that might be another stumbling block.
www.pendraken.co.uk - Now home to over 10,000 products, including nearly 5000 items for 10mm wargaming, plus MDF bases, Battlescale buildings, I-94 decals, Litko Gaming Aids, Militia Miniatures, Raiden Miniatures 1/285th aircraft, Red Vectors MDF products, Vallejo paints, Tiny Tin Troops flags and much, much more!

Rob

Sorry not to reply earlier John. I count myself lucky in this situation that I have been rescued by Dave and Leon who have taken over all of the problems I had with the uncaring slippery shouldered Royal Mail  :(. The difference between two companies in their treatment of customers and dedication to do a good job could not be starker.

Long live Pendraken.  :)

Lord Kermit of Birkenhead

I suspect you wont get more than about £30. It also takes for ever to get it.

IanS
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Lord Kermit of Birkenhead
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Techno

The only time I've had compensation from the Royal Mail....(Failure to deliver a special delivery package by the guaranteed time next day.).....They delivered the cheque to the wrong address.
True.
Cheers - Phil

But from the number of items that go through RM every day....They're never going to have a 100% success rate.