Well it was so predictable the responses so far.
Did you expect your hostile, antagonistic and rude post to illicit favourable responses?
To be honest, i'd say the esteemed forumites, and indeed our Pendraken overlord (all hail the 10mm god) has responded in a most polite and restrained way given the provocation!
a) So what if the designer is freelance. If the product is not up to standard then it's not.
Ours is an amateur
hobby in its truest, traditional sense. Skilled freelancers abound, even among those eking a living out of our little lead toys. Many 'freelancers' i've encountered actually push out higher quality than many of the so called 'professionals.
However, if there's something not up to your personal standard, then may i suggest you take the sensible approach of not buying them?! I find it works quite well for me, so i'd reccomend it to you.
b) In my business I know my customers would not expect second best and I don't from my suppliers.
That's an impressive and laudible business imperitive. Wargaming products run the gamut, from 'cheap and cheerful' (i'm sure we all know who these chaps are) to 'its gorgeous, but are you kidding on the price tag?!?' (again, no names needed).
This is highly useful as it allows the customer (e.g. me) to make a decision about what quality i want and what i'm willing to pay. Therefore
i would suggest that there's actually no such thing as 'second best' in the toy soldier market. In most cases you get what you're willing to pay for. Obviously, businesses want to dominate the market and most appear to strive to maximise their quality while minimising their price (although sometimes you wonder!
I've found Pendraken generally gives good quality at great price, and with excellent customer service.
How they deal with their, as far as i'm aware, 'contracted' designers is a mystery to me (and long may it remain so), but i think if you look at the recent 'upgrades' (Sci fi, AVBCW, Roma, Falklands, Napoleonics, etc., etc. they are definately doing something right!
c) I ensure my suppliers have detailed specifications of what is required before placing an order. I don't know what Pendraken does?
As i said, me neither...other than the fact that the designers are often on here, posting up WIPS for comment, positiive feedback, and improvement suggestions. The Napoleonic chap with his odd reloading posture, the changes to the Roman range, the comments on the Falklands chaps, etc. show that Pendraken, its designers, and indeed its customers are engaged in a positive, successful design process that seems to produce stuff that people actually want to buy.
I'm struggling to think of another producer (toy soldier or otherwise) that does this?
d) I would like to thank one member for raising the quality of the wheels of the Panhard. Its the thing I find most offensive. NO detail.They are blobs of putty with a lop-sided "fried egg" on top.
Good grief. Are you sure?
You know its just a toy car right?
It also appears to be a master, and these things are always subject to change. Those who've seen the metal product seem to be of the opinion its isn't quite so 'offensive'?
e) As for cost: GHQ is £7.00 for five. Pendraken works our at £10.50 for 5.
The only democracy in Capitalism is the power of the money vote. If you can find what you like elsewhere for a price you prefer, well...we all make our consumer choices. Personally, for overall quality/price/service i default to PEndraken.
If they did 15mm, 20mm and 28mm figures too i'd never buy from another supplier...
That's my choice. I certainly wouldn't complain to anyone about their pricing...if i think its over the odds i'll simply go elsewhere. Even with the 'Evil Empire'....(damn those new Necrons are tempting...
f) GHQ work to a scale of 1/285th? 10mm is not a scale.
10mm sir is the ONLY scale. the scale against which all other scales are measured. Admittedly its measured in 'new money', not proper Imperial, but you can't have everything...
It's easy for me I will not buy as I don't like second best.
I refer the honourable member to my previous comments...
Compare the Panhard to the Augsburg figures. Now there is something nice and I will buy as soon as the cavalry and artillery have been produced.
Ah yes...another great benefit of Pendraken...they strive for and often achieve comprehensive and complete ranges wherever possible nothing worse than only being able to purchase half of what you need because its not been produced (yet). Funnily enough there are a couple of projects i'm holding off on due to 'pending releases' (and other committments of course...will i EVER get these FPW French done?!?!
, i'd say constructive criticism is welcomed by everyone. I'd suggest that might be a better approach to take in future.