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25 September 2017, 01:49:17 AM

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| | |-+  BKC-III Decision Reached - Please Read!
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Author Topic: BKC-III Decision Reached - Please Read!  (Read 7639 times)
smallchild139
Cadet

Posts: 13


« Reply #30 on: 09 May 2017, 05:47:58 PM »

Wow, great service.  If only all companies looked after their customers this way.


Mark
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terry68
Cadet

Posts: 5


« Reply #31 on: 09 May 2017, 05:58:26 PM »

Leon and all at Pendraken have shown how companies should respond! Bravo!

Hard work to come, but with good humour, steady resolve and a fanatical support base, easily done!!! Wink

As posted at the very beginning............KEEP CALM AND CARRY ON.

All the best.

Terry.
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neilpcegerton
Cadet

Posts: 6


« Reply #32 on: 09 May 2017, 07:58:20 PM »

Excellent customer service, just sorry you have all this hassle.

I bought copy at Salute, when do we send these back, now or closer to the time whn the replacement may be ready?

Neil
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AJ at the Bank
Playtester
Cadet
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Posts: 49


« Reply #33 on: 09 May 2017, 08:57:50 PM »

Thank you Leon

I will endeavour to post rule issues as requested -
Note though - these may not always have suggested fixes.
Some simple issues will be easy to suggest a fix - E.g. re-do Hills).
Others will require playtesting to determine correct fix(es). E.g. Target priorities.
Nevertheless - I think it's important to post all issues in a hope that others suggest the best fix.

Adam
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Leon
Field Marshal
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Posts: 14647



WWW
« Reply #34 on: 09 May 2017, 09:45:23 PM »

I bought copy at Salute, when do we send these back, now or closer to the time whn the replacement may be ready?

Once the new printrun is ready we'll announce it here and then we can work out all of the logistics.  Some folks might prefer to pick up their new copies at a show somewhere as well, so we'll deal with that closer to the time.

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Hastati
Cadet

Posts: 17


« Reply #35 on: 10 May 2017, 08:18:05 AM »

Leon,
I'm sure this has been a very difficult decision to take, and one that will adversely affect Pendraken financially.  I know of few, or any, other companies that would have decided to take this course of action.  You and the team should be commended, but above all, supported for having done so.  I will certainly be doing my part to ensure that I continue to buy your products to show that I support your decision and future endeavours.
Regards,
David
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GW844
Cadet

Posts: 31


« Reply #36 on: 14 May 2017, 10:18:27 PM »

Leon,

A hard but worthwhile decision I believe as your reputation will justifiably remain high.  I look forward to swapping over in due course.
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Norm
Major
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Posts: 624



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« Reply #37 on: 14 May 2017, 11:29:59 PM »

Superb and responsive support - though it is obviously a regret that you are exposed to such a cost. 
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abikapi2
Cadet

Posts: 20



« Reply #38 on: 16 May 2017, 11:25:54 PM »

Bought at Wargamevault

I'll wait for the update.

Thank You
Stefano
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henryhyde
Cadet

Posts: 1


« Reply #39 on: 31 May 2017, 07:17:10 PM »

A brave and bold response, Leon. But then, I would have expected nothing less. I'll pop my copy in the post to you.  Applause
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Dr Dave
Lieutenant
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Posts: 194


« Reply #40 on: 31 May 2017, 07:52:02 PM »

Are folks returning their copies now, or waiting until BKC3+ is out.

What do we do?
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paulr
Lieutenant General
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Posts: 5450


« Reply #41 on: 31 May 2017, 09:32:48 PM »

Are folks returning their copies now, or waiting until BKC3+ is out.

What do we do?

Hi Dr Dave, Leon answered a similar question above

Once the new printrun is ready we'll announce it here and then we can work out all of the logistics.  Some folks might prefer to pick up their new copies at a show somewhere as well, so we'll deal with that closer to the time.
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Dr Dave
Lieutenant
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Posts: 194


« Reply #42 on: 01 June 2017, 02:25:26 PM »

Missed that

Ta  Smiley
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Dave Fielder
Major
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Posts: 557


"Chickens-R-Us"


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« Reply #43 on: 03 June 2017, 06:40:34 PM »

If politicians behaved in this manner then we'd have an amazing democracy; admission of errors and an immediate plan to rectify! Customer service above and beyond, I trust it does not break Pendraken.
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If you make a sandwich you will not be hungry.
nheather
Cadet

Posts: 5


« Reply #44 on: 27 June 2017, 12:25:20 AM »

Hi,

I already have BKII and I did look at BKIII but never got round to ordering.

I can see that there were some problems and it looks like Pendraken are being very responsible about it.

However, I see that a lot of the actions are "drop back to BKII" so I wonder how different BKIII will from BKII.

Is the upgrade worthwhile - can anyone summarise the differences that will remain?

Cheers,

Nigel
« Last Edit: 27 June 2017, 12:28:33 AM by nheather » Logged
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