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Author Topic: Change to Pricing on Custom Orders  (Read 14963 times)
Leon
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« on: 04 January 2017, 10:25:48 PM »

We've always been happy to put together custom orders for folks, be it a few figures from one code, a gun without crews from another code, etc.  When pricing these orders, we would just work on a base price per figure calculated from the pack prices.  At the moment that would be 18.3p per foot figure (5.50 / 30 foot per pack) or 36.7p per cavalry figure, and then other items like guns or limbers were done in the same way.  

Sadly, it's becoming less viable to continue doing things like this.  Just to put a mould in the machine and spin it costs about 60p in labour and whatnot, and that's before we take into account the cost of any metal used.  So putting together a custom order of only a few figures from a list of codes really reduces our output and can in some cases start to cost us money.  We're still happy to do these orders, but we're going to have to start pricing them a little differently:

Foot = 20p per figure.
Cavalry = 40p per figure.
Artillery = 1.25 per gun / 20p per crewmen (based on a 3 gun pack, each with 4 crewmen)
Limbers = 3.00 per limber and horse team (based on a 2 limber pack)

Other items/packs will be priced in a similar manner.

Obviously we won't be charging people more than a regular pack would cost, so if you wanted 28 foot figures this would be the regular pack price of 5.55, rather than 5.60 (28 x 20p).  At this point though, you'd be better off just buying the regular 30-man pack anyway, and just having a few spares!

There's likely to be a few queries along the way, so let us know if there's any questions on this.

 Cool
« Last Edit: 29 September 2020, 11:21:16 PM by Leon » Logged

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GrumpyOldMan
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I'm all ears!!


« Reply #1 on: 04 January 2017, 10:43:35 PM »

Hi Leon

Thanks for the info. I, for one, don't have any problem at all with this. I appreciate the great service we get and paying a little extra to cover weird/unusual requests is hardly a great impost.

Incidentally the mountain guns for the Afghan artillery to replace the incorrect 9 pounders have just arrived. It could have waited until my next order but pleased nevertheless Smiley.

Cheers

GrumpyOldMan
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Ithoriel
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« Reply #2 on: 04 January 2017, 11:06:20 PM »

I agree - no problem with this at all.

You've always been very good about providing the occasional odds & ends I've asked for and it seems a fairly small price to pay to keep the service available.

It may not always sound like it but I think we all realise you're running a business not a charity! Smiley
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paulr
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« Reply #3 on: 04 January 2017, 11:13:19 PM »

Sounds very reasonable to me Smiley

I always felt a bit guilty about my orders which were mainly part packs Embarrassed Grin

Still cheaper than at least one competitor's standard packs, don't tell Leon Wink
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mad lemmey
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« Reply #4 on: 04 January 2017, 11:46:55 PM »

No problems with that, might teach me to count!
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FierceKitty
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« Reply #5 on: 05 January 2017, 03:16:26 AM »

Seems fair.
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PB
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« Reply #6 on: 05 January 2017, 05:29:15 AM »

Not a problem
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sunjester
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« Reply #7 on: 05 January 2017, 07:42:31 AM »

I think this is very reasonable. Offering customers a bespoke service is still more than most other companies do!
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fsn
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« Reply #8 on: 05 January 2017, 07:50:25 AM »

What's "whatnot"?


On the upside, I can see that it's better for Pendraken Incorporated Inc to sensibly price these orders. On the downside, you may be "legitimising" the system, so those who wouldn't normally ask for bespoke may now do so. 
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Le Manchou
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« Reply #9 on: 05 January 2017, 10:01:32 AM »

No problem at all !
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Chad
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« Reply #10 on: 05 January 2017, 10:42:35 AM »

Agree with everything said so far
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mollinary
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« Reply #11 on: 05 January 2017, 10:56:06 AM »

Absolutely agree. It is only fair to do this, and your willingness to accommodate customers' weird and wonderful requirements is legendary!

Mollinary
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Techno
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« Reply #12 on: 05 January 2017, 10:57:56 AM »

....And I agree with Chad and Mollinary !

I can't see anyone being able to genuinely complain that, "That's not fair."

Cheers - Phil.




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Steve J
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« Reply #13 on: 05 January 2017, 01:40:07 PM »

Fine by me as I often order mixes of figures etc rather than full packs.
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d_Guy
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« Reply #14 on: 05 January 2017, 01:54:50 PM »

No issue with this at all.
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